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	<title>First Option Technologies Ltd</title>
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	<link>http://blog.technicalsupport.net</link>
	<description>Technical Support As It Should Be</description>
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		<title>Things I didn&#8217;t know yesterday #1</title>
		<link>http://blog.technicalsupport.net/?p=141</link>
		<comments>http://blog.technicalsupport.net/?p=141#comments</comments>
		<pubDate>Fri, 22 Jun 2012 13:21:44 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.technicalsupport.net/?p=141</guid>
		<description><![CDATA[The founder of McAfee Anti-Virus is currently &#8220;on the run&#8221; in Belize. http://www.shortlist.com/home/how-did-this-tech-tycoon-end-up-on-the-run-in-belize]]></description>
			<content:encoded><![CDATA[<p>The founder of McAfee Anti-Virus is currently &#8220;on the run&#8221; in Belize.</p>
<p>http://www.shortlist.com/home/how-did-this-tech-tycoon-end-up-on-the-run-in-belize</p>
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		<title>Ford Dealer Profitability &amp; Technology Conference</title>
		<link>http://blog.technicalsupport.net/?p=137</link>
		<comments>http://blog.technicalsupport.net/?p=137#comments</comments>
		<pubDate>Wed, 30 May 2012 12:23:06 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Business]]></category>

		<guid isPermaLink="false">http://blog.technicalsupport.net/?p=137</guid>
		<description><![CDATA[We&#8217;re out and about today! This time we&#8217;re at the Ford Dealer Profitability &#38; Technology Conference at the Henry Ford College in Loughborough. I say &#8220;we&#8221; it&#8217;s actually Peter and Charlie, so if you see a couple of FOT staff looking stressed, please say &#8220;Hi!&#8221; and take a brochure. There are a few pics on [...]]]></description>
			<content:encoded><![CDATA[<p>We&#8217;re out and about today!</p>
<p>This time we&#8217;re at the Ford Dealer Profitability &amp; Technology Conference at the Henry Ford College in Loughborough.</p>
<p>I say &#8220;we&#8221; it&#8217;s actually Peter and Charlie, so if you see a couple of FOT staff looking stressed, please say &#8220;Hi!&#8221; and take a brochure.</p>
<p>There are a few pics on our <a href="https://www.facebook.com/FOTLtd" target="_blank">Facebook</a> page &#8211; stop by and give us a like if you are that way inclined.</p>
<p>Mark</p>
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		<title>InfoSec 2012 Pictures!</title>
		<link>http://blog.technicalsupport.net/?p=131</link>
		<comments>http://blog.technicalsupport.net/?p=131#comments</comments>
		<pubDate>Wed, 25 Apr 2012 09:14:06 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.technicalsupport.net/?p=131</guid>
		<description><![CDATA[Just a few of the MANY pictures Richard snapped, sometimes covertly, during InfoSec 2012! Don&#8217;t know about you, but I think the stand looks fantastic. Mark]]></description>
			<content:encoded><![CDATA[<p>Just a few of the MANY <a href="https://www.facebook.com/media/set/?set=a.480825939237.259727.261371539237&amp;type=3">pictures</a> Richard snapped, sometimes covertly, during InfoSec 2012!</p>
<p>Don&#8217;t know about you, but I think the stand looks fantastic.</p>
<p>Mark</p>
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		<title>InfoSec 2012</title>
		<link>http://blog.technicalsupport.net/?p=129</link>
		<comments>http://blog.technicalsupport.net/?p=129#comments</comments>
		<pubDate>Fri, 20 Apr 2012 16:00:15 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.technicalsupport.net/?p=129</guid>
		<description><![CDATA[Final InfoSec 2012 preparations well under-way &#8211; Exciting stuff. Hope to see a lot of you next week! Don&#8217;t forget, Stand G81.]]></description>
			<content:encoded><![CDATA[<p>Final InfoSec 2012 preparations well under-way &#8211; Exciting stuff. </p>
<p>Hope to see a lot of you next week! </p>
<p>Don&#8217;t forget, Stand G81.</p>
]]></content:encoded>
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		<title>InfoSec 2012</title>
		<link>http://blog.technicalsupport.net/?p=127</link>
		<comments>http://blog.technicalsupport.net/?p=127#comments</comments>
		<pubDate>Fri, 20 Apr 2012 15:59:49 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[infosec]]></category>

		<guid isPermaLink="false">http://blog.technicalsupport.net/?p=127</guid>
		<description><![CDATA[Come and see us at InfoSec 2012 on Stand G81! If you haven&#8217;t registered yet simply follow this link: https://reedexhibitions.circdata-fusion.co.uk/forms/ie/ie2012.aspx?exhibitorid=52d53396-504d-4ff4-9960-17e248a74d77]]></description>
			<content:encoded><![CDATA[<p>Come and see us at InfoSec 2012 on Stand G81!</p>
<p>If you haven&#8217;t registered yet simply follow this link: https://reedexhibitions.circdata-fusion.co.uk/forms/ie/ie2012.aspx?exhibitorid=52d53396-504d-4ff4-9960-17e248a74d77</p>
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		<title>Top 15 Most Shocking Social Media Disasters of 2011</title>
		<link>http://blog.technicalsupport.net/?p=125</link>
		<comments>http://blog.technicalsupport.net/?p=125#comments</comments>
		<pubDate>Tue, 03 Jan 2012 10:27:57 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.fo-tech.co.uk/?p=125</guid>
		<description><![CDATA[Have a read of these and see why your company NEEDS Social Media staff. http://mashable.com/2011/12/31/social-media-disasters-2011/]]></description>
			<content:encoded><![CDATA[<p>Have a read of these and see why your company NEEDS Social Media staff.</p>
<p>http://mashable.com/2011/12/31/social-media-disasters-2011/</p>
]]></content:encoded>
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		<title>Social Media in the Modern Workplace.</title>
		<link>http://blog.technicalsupport.net/?p=118</link>
		<comments>http://blog.technicalsupport.net/?p=118#comments</comments>
		<pubDate>Wed, 23 Nov 2011 12:51:30 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Random]]></category>
		<category><![CDATA[Technical]]></category>

		<guid isPermaLink="false">http://blog.fo-tech.co.uk/?p=118</guid>
		<description><![CDATA[Birds do it, bees do it, even educated fleas do it! Ok the last example was a lie, but the all-encompassing behemoth of Social Media is, whether you like it or not, here to stay.When a service has got to the point where my Mum is using it, there is no going back. It’s not [...]]]></description>
			<content:encoded><![CDATA[<p><a id="internal-source-marker_0.48434640164487064" style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://birdsontwitter.com/"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Birds </span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">do it, </span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="https://twitter.com/#!/bracknellbees"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">bees </span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">do it, even educated fleas do it! Ok the last example was a lie, but the all-encompassing behemoth of Social Media is, whether you like it or not, here to stay.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">When a service has got to the point where my Mum is using it, there is no going back. It’s not too far off the truth to say that she contacts most of the family via Facebook now, foregoing the phone. It’s a shift in how families communicate and in my eyes a welcome, more convenient one.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">However, all is not rosy in the garden. Too often we have read in the papers about celebrity faux pas </span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://abcnews.go.com/Technology/AheadoftheCurve/story?id=8154669&amp;page=1#.TsuhKHIf68A"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">exposed </span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">on Twitter and other networks. More often than not this is a case of drink-fuelled quick-fingery on their Blackberry and after the initial media furore their agent smooths things and we go away and wait for the next mistake. (Schadenfreude is a great thing). Normally the only result of this is free </span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://www.phrases.org.uk/meanings/there-is-no-such-thing-as-bad-publicity.html"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">publicity</span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;"> for the star.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">In business however, badly handled social network interaction can often result in actual harm to the company, be it in </span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://memeburn.com/2010/09/viral-marketing-five-of-the-worst-international-campaigns/"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">reputation or monetary loss</span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">, and this is when done as a deliberate act of marketing!</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Conversely, well-done social media interaction brings the customer in to a much closer relationship with the company. Mobile Telco’s are a good example of this, with at least Vodafone, O2 and Three using Social Media platforms to assist with customer support. A personal example of this is my interaction with 3 when asking about an update to an Android handset I own. They responded within an hour which was refreshing.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">What happens when you unleash the great-unwashed on the social networks during company time? Thankfully in the majority of times, nothing -</span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://www.dailymail.co.uk/news/article-1206491/Woman-sacked-Facebook-boss-insult-forgetting-added-friend.html"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">however</span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">&#8230; According to the Ponemon Institute, a recent </span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://www.cio-asia.com/print-article/15264/"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">survey </span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">of company IT professionals revealed that 63% think that social media puts an organisation at risk and most IT managers </span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://www.theregister.co.uk/2011/09/07/fear_of_social_media_holds_back_tech_adoption_survey/"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">monitor or block</span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;"> social network use.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Really though, is social media usage in the work place a totally bad thing? Cary Cooper, professor of organisational psychology and health at Lancaster University, commented:</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">&#8220;I suspect there’s more than one reason why staff are using social networking sites at work. Of course, there will always be people who take advantage, but bear in mind that employees in the States and the UK work very long hours, so they have to spend some time while at work to organise their lives&#8221;.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">It could be argued that social media usage during the working day is a stress reliever, a healthier alternative to a smoke break maybe.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Whatever your thoughts, there are some things that definitely should be considered:</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /></p>
<ul style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;">
<li style="list-style-type: disc; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline;"><span style="background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Is there a chance of data leakage?</span></li>
<li style="list-style-type: disc; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline;"><span style="background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Is there productivity loss?</span></li>
<li style="list-style-type: disc; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline;"><span style="background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Do you have a social media policy?</span></li>
<li style="list-style-type: disc; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline;"><span style="background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Can you control it?</span></li>
</ul>
<p><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Every company should be thinking seriously about social media in the workplace, and how it affects them. Steps taken now will undoubtedly save corporate face later.</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Don’t be too quick to shut the gate on social media though. A happy employee is an </span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="http://www.guardian.co.uk/science/2010/jul/11/happy-workers-are-more-productive"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">efficient employee</span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">!</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Now, just off to update my Facebook status, my Twitter feed, my Tumblr blog, oh and I have a couple of pictures to upload to Flickr&#8230; and I MUST not forget to check-in on FourSquare&#8230;</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">&#8211;Mark&#8211;</span><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><br style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" /><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;">Mark Thomas, is 40, Mayor of his local take-away and hates being disconnected from the hive-mind. Follow him</span><a style="font-family: 'Times New Roman'; line-height: normal; font-size: medium;" href="https://twitter.com/#!/veeoh"><span style="font-size: 15px; font-family: Arial; color: #000099; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;"> here</span></a><span style="line-height: normal; font-size: 15px; font-family: Arial; background-color: transparent; vertical-align: baseline; white-space: pre-wrap;"> &#8211; where all his spoutings are his own and in no way associated with First Option Technologies.</span></p>
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		<title>Celebrating LEO, the world’s first business computer.</title>
		<link>http://blog.technicalsupport.net/?p=112</link>
		<comments>http://blog.technicalsupport.net/?p=112#comments</comments>
		<pubDate>Fri, 18 Nov 2011 11:27:16 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Technical]]></category>

		<guid isPermaLink="false">http://blog.fo-tech.co.uk/?p=112</guid>
		<description><![CDATA[This year marks the 60th anniversary of LEO, the world’s first business computer—built by J.Lyons &#38; Co, a leading British food manufacturer at the time that also ran a famous chain of tea shops. Lyons management had long been keen to streamline their back-office operations. In 1947, two Lyons managers visited the U.S. to learn [...]]]></description>
			<content:encoded><![CDATA[<p>This year marks the 60th anniversary of <a href="http://en.wikipedia.org/wiki/LEO_(computer)">LEO</a>, the world’s first business computer—built by <a href="http://www.kzwp.com/lyons/index.htm">J.Lyons &amp; Co</a>, a leading British food manufacturer at the time that also ran a famous chain of tea shops.</p>
<p>Lyons management had long been keen to streamline their back-office operations. In 1947, two Lyons managers visited the U.S. to learn about the latest business processes, including whether the electronic computers they’d heard about during their wartime service, like <a href="http://en.wikipedia.org/wiki/ENIAC">ENIAC</a>, might be useful. (At the time, the closer-to-home advances at <a href="http://googleblog.blogspot.com/2011/08/restoring-bletchley-park-birthplace-of.html">Bletchley Park</a> were still a well-kept military secret.)</p>
<p>They returned inspired by the possibilities and keen to build a machine of their own. After several years of development, LEO, a.k.a. Lyons Electronic Office, took on its first office job on November 17, 1951—weekly valuations for the bakery division, calculating margins on Lyon’s output of bread, cakes and pies.</p>
<p><a href='http://www.youtube.com/watch?feature=player_embedded&#038;v=Lrn24SdW64I' >LEO: Celebrating the Pioneers</a></p>
<p><a href="http://googleblog.blogspot.com/2011/11/celebrating-leo-worlds-first-business.html">More..</a>.</p>
<p>Source: Google Blog</p>
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		<title>InfoSec Europe 2011</title>
		<link>http://blog.technicalsupport.net/?p=105</link>
		<comments>http://blog.technicalsupport.net/?p=105#comments</comments>
		<pubDate>Tue, 19 Apr 2011 11:04:34 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Business]]></category>

		<guid isPermaLink="false">http://blog.fo-tech.co.uk/?p=105</guid>
		<description><![CDATA[Hey! We&#8217;re at InfoSec 2011 &#8211; pop-by and see us on stand H76!]]></description>
			<content:encoded><![CDATA[<p>Hey! We&#8217;re at <a href="http://www.infosec.co.uk/">InfoSec 2011</a> &#8211; pop-by and see us on <a href="http://www.facebook.com/photo.php?fbid=10150175346569238&#038;set=a.10150175346424238.304555.261371539237&#038;type=1&#038;theater">stand H76</a>! </p>
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		<item>
		<title>We&#8217;re hiring!</title>
		<link>http://blog.technicalsupport.net/?p=104</link>
		<comments>http://blog.technicalsupport.net/?p=104#comments</comments>
		<pubDate>Wed, 23 Feb 2011 14:04:06 +0000</pubDate>
		<dc:creator>markt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.fo-tech.co.uk/?p=104</guid>
		<description><![CDATA[Job Spec &#8211; http://goo.gl/2WAtH &#8211; Interested? Send CV to jointheteam@fo-tech.co.uk &#8211; Get in quick!]]></description>
			<content:encoded><![CDATA[<p>Job Spec &#8211; http://goo.gl/2WAtH &#8211; Interested? Send CV to jointheteam@fo-tech.co.uk &#8211; Get in quick!</p>
]]></content:encoded>
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